Returns and Refunds Policy

15-Day Return and Refund Policy:

1. Eligibility for Returns:

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Items such as perishable goods, gift cards, and downloadable software are not eligible for returns.

2. Initiate a Return:

• To initiate a return, please contact our customer support team at sales@alfakhri.net or 65964301 within 15 days of receiving your order.
• Provide your order number and a clear reason for the return.

3. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

4. Inspection and Approval:

• Once we receive your return, our team will inspect the item to ensure it meets our return eligibility criteria.
• If approved, we will process your refund or exchange.

5. Refund Processing:

• Refunds will be issued to the original payment method used for the purchase.
• It may take 15 working days for the refund to appear in your account, depending on your payment provider.

6. Exchanges:

• If you wish to exchange an item, please specify this when initiating the return.
• Exchanges are subject to product availability.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the item, and we will cover the return shipping costs.

8. Cancellation of Orders:

• You may cancel your order within 24 hours of purchase. After that, our standard return policy applies.

9. Final Sale Items:

• Some items may be marked as "final sale" and are not eligible for returns or refunds.