FAQ's

Warranty Service

 Are your products covered under any warranty?

Yes, they come with a 1-ear warranty.

 Can I track the product’s warranty period?

Yes, just send us your invoice number or name at sales@alfakhri.net and we’ll track it for you.

How does the warranty process work?

If the product is under warranty then service is free for 1 year. However, if any parts need replacement, there will be a charge.

Service Repair

Do you offer repair services for damaged items?

Yes, we do.

Should I send damaged items to the repair center, or will your team provide a pick-up and drop-off service?

You should send the item to our repair center. Our address is - Salmiya, Block 10, Street 1, Lane 1, Building 34, Floor 10, Room no 29.

Remember, you (the customer) will be responsible for the shipping cost.

Can I buy replacement parts separately?

Yes, you can. 

How can I track the status of my product’s repairs?

You can track it through our WhatsApp service.

How can I track my order?

You can track your orders through our WhatsApp service.

What happens if my order is canceled after confirmation?

We will inform you through our WhatsApp service.

What if my product is damaged during transit?

If your product is damaged during transit, you can ask for returns and refunds through our WhatsApp service.

Can I change the delivery address after shipment?

We recommend contacting us immediately if you want to change the address after shipment. We'll do our best to help you, but please note that changes may not always be possible depending on the shipping status.

Product Information

What products do you offer?

We offer different types of premium sewing machines, sewing thread, crochet kit, needles, sewing fabric, and other small sewing accessories. Our products meet all your sewing needs, helping you sew or alter clothes easily.

Do you offer a free trial for sewing machines?

Yes, we offer free trials but for small sewing machines.

Are there any persistent issues customers might encounter?


Some specific models of sewing machines might be out of stock.

How can I use my gift card or coupon code?

Apply the code during checkout. 

What are the care instructions for your products?

For our sewing accessories, we recommend the following care instructions:

  • Sewing Machines: Keep the machine clean and dust-free. Oil the moving parts regularly as per the manufacturer’s instructions. 
  • Crochet Hooks and Needles: Wipe them clean after use and store them in a protective case to avoid damage and keep them corrosion-free. 
  • Fabric & Threads: Keep fabric and threads in a dry place, away from direct sunlight to prevent fading and deterioration and to avoid moisture damage. Use thread organizers to prevent tangling. 

 What should customers do if the product they want is not available?

We have similar models available, so you can choose a similar item if the one you want is out of stock.